Shipping Policy

Shipping Policy

Orders are prepared for dispatch after payment has been confirmed. Processing and delivery time can vary by product availability, destination, carrier workload and seasonal demand.

Dispatch and delivery

When your order ships, we will provide shipping confirmation and tracking information when available. Delivery estimates are provided by the carrier and are not guaranteed dates.

Address accuracy

Please check your delivery address carefully before completing checkout. If you notice an error, contact us immediately; changes may not be possible once the order has entered fulfilment.

Delays or lost parcels

First check the tracking link and any delivery notices. If the parcel is delayed, marked delivered but not received, or appears lost, contact us with your order number so we can review the next steps with the carrier.

Customs and duties

For international deliveries, local customs charges, duties or taxes may apply depending on the destination. Any such charges are the responsibility of the recipient unless stated otherwise at checkout.